1. 14-day withdrawal right
If you are an EU/EEA consumer buying online or at distance, you generally have a 14-day right to withdraw from the contract without giving a reason. For goods, the period generally starts when you receive the goods. For services, it generally starts when the contract is concluded.
2. Digital content and file services
Digital files, custom calibration files, software downloads or immediately performed digital services follow specific withdrawal rules. Where allowed by law, you lose the withdrawal right if performance starts before the 14-day period ends after you expressly consent and acknowledge that you will lose that right.
3. Custom and personalised goods
Goods made to your specifications or clearly personalised are excluded from the withdrawal right where applicable law permits. This includes certain custom-built or vehicle-specific components.
4. How to withdraw
Send a clear statement to 3767471929@qq.com before the withdrawal period expires. Include your name, order number, contact details and the product or service concerned. Online checkout provides a standard withdrawal form and a clear electronic withdrawal function where required by applicable law.
5. Refunds and returns
Where withdrawal applies, refunds and return obligations are handled under applicable EU and national consumer law. You are responsible for return shipping when that responsibility was disclosed before purchase. Goods must not be installed, damaged or used beyond what is necessary to establish their nature, characteristics and functioning.